Terms

Rental policies

PRICING

Pricing is quoted on a per day basis (24 hours Period)

RATE INCLUDES

Collision Damage Waiver (CDW)
Third Party Liabillity (TP)
Breakdown Assistance
Road Tax
Winterisation fee (Valid from 01/11 to 31/03)
Tax 25%

NOT INCLUDED IN THE PRICE

Young Driver Fee: SEK 100 /Day Tax included
Excess insurance
Optional extras

DRIVER AGE REQUIREMENTS

Minimum age: 23
Maximum Age: 70
Young driver Surcharge of 100 SEK/Day Tax included applies to ages 20-24 to a maximum of 1500 SEK

DRIVER LICENCE REQUIREMENTS

All Drivers must be in possession of valid driving licence. Driving licence must be held for a minimum of 2 years.
If your licence is not in Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you need to bring an international driver´s licence and your domestic licence.
In the event that a customer arrives at the rental desk without necessary documentation as stated above, the booking will be cancelled. In these cases, there will be no refund.

ADDITIONAL DRIVER

Maximum number of additional drivers: N/A
Additional drivers are allowed at a cost of SEK 40 per day-Tax included. No maximum charge.

INSURANCE COVERAGE

COLLISION DAMAGE WAIVER(CDW): TAX INCLUDED

GROUPS EXCESS AMOUNTS DEPOSIT AMOUNTS
ALL OTHER CAR GROUPS 11000 11000
PREMIUM 11000 11000

COMPLETE COVER PACKAGE: Super CDW covers the waivable amount in the case of damage or theft-SCDW does not cover any damage to the interior or underside of the rental vehicle, tire and wheel damage, broken or lost keys or contamination of fuel, neither in event of deliberate intent , TAX included. This insurance package reduces excess to zero, and reduces the deposit amount as shown below, TAX included.

GROUPS 1-10 DAYS (DAILY RATE) DEPOSIT AMOUNTS
CAR GROUP SEK 150 SEK 2000
PREMIUM SEK 150 SEK 2000

If you purchase the Excess Reimbursement Insurance from a Third party, the credit card holder will be required to present his/her credit card at the rental desk in order for the car rental agent to authorize the deposit.

THEFT WAIVER (TW): TAX INCLUDED

GROUPS EXCESS AMOUNTS DEPOSIT AMOUNTS
CAR GROUP 11000 11000
PREMIUM 11000 11000

THIRD PARTY LIABILITY PROTECTION (TP): TAX INCLUDED

You may be held responsible for damage to or loss of tires, windscreens, glass and undercarriage. Please check with the car rental agent on arrival.
If you purchase the Excess Reimbursement Insurance from a third party, the credit card holder will be required to present his/her credit card at the rental desk in order for the car rental agent to authorize the deposit.
Third party liability is included in the rates, and unlimited.

PRICING

Multi pricing packages-Basic, Premium and Premium Plus are available on numerous website channels and detail at both quote stage and on the rental voucher exactly what elements have been included in the price. Customers must check their package inclusions before booking and present the voucher at the rental counter.

RENT A WRECK BASIC-IF YOU DO NOT PURCHASE INSURANCE COVERAGE

EXCESS- SEK 11000 (Glass and Tyres not covered)
DEPOSIT-SEK 11000
KM – 100 Kilometers per day 3 SEK for additional KM

-RENT A WRECK PREMIUM-IF YOU PURCHASE SKE-130 SEK

EXCESS- SEK 4500 (Glass and Tyres not covered)
DEPOSIT- SEK 4500
KM- 100 Kilometers per day 3 SEK for additional KM
CANCELLATION REFUNDS AS PER TERMS AND CONDITIONS

RENT A WRECK PREMIUM PLUS-IF YOU PURCHASE SCDW-180 SEK

EXCESS- SEK 0 (Glass and Tires covered)
DEPOSIT- SEK 1750
CANCELLATION REFUNDS AS PER TERMS AND CONDITIONS

SPECIAL EQUIPMENT/OPTIONAL EXTRAS:

BABY SEAT: SEK 100 per day. Maximum SEK 710 per rental-TAX included-On request
BOOSTER SEAT: SEK 100 per day. Maximum SEK 710 per rental-TAX included-On request
CHILD SEAT: SEK 100 per day. Maximum SEK 710 per rental-TAX included-On request
GPS: SEK 100 per day. Maximum SEK 740 per rental-TAX included-On request

WINTERISATION FEE: INCLUDED IN THE RATES-MANDATORY FROM 1st of NOVEMBER UNTIL 31st of MARCH.

CONDITIONS OF OPTIONAL EXTRAS: PLEASE NOT THE PRICE OF OPTIONAL EXTRAS IS SUBJECT TO CHANGE WITHOUT NOTICE. THE OPTIONAL EXTRAS ARE SUBJECT TO AVAILABILITY.
BREAKDOWN ASSISTANCE: INCLUDED IN PRICE, INCLUDES 25% TAX. REFER TO OFFICE WORKING HOURS.

FEES:
AIRPORT FEE INCLUDED IN PRICE: INCLUDES 25% TAX

ONE WAY HIRE: SEK 400/RENTAL TAX INCLUDED

FUEL POLICY: WE OPERATE A FULL TO FULL FUEL POLICY; WE ASK THAT CUSTOMERS RETURN WITH THE FULL TANK AS WAS SUPPLIED AT THE TIME OF COLLECTION. MISSING FUEL WILL BE CHARGED PER LITER (DAILY RATE) AND AN ADDITIONAL CHARGE OF SEK 250 TAX INCLUDED (REFUELING FEE). YOU MAY BE REQUIRED TO LEAVE A FUEL DEPOSIT RESERVED ON YOUR CREDIT CARD THAT WILL BE RELEASED WHEN YOU RETURN THE CAR WITH THE SAME AMOUNT OF FUEL. MISSING FUEL WILL BE CHARGED ON YOUR RETURN. THE PRICE PER LITER CHARGED BY THE RENTAL AGENT MAY BE SIGNIFICANTLY HIGHER THAN THE PRICE AT THE LOCAL SERVICE STATION. FUEL CHARGES ARE PAYABLE AT THE RENTAL DESK.

KILOMETER POLICY: PLEASE NOTE IF THE CUSTOMER GOES OVER PRODUCT`S KILOMETERS ALLOWANCE A FEE OF SEK 3 PER KILOMETER WILL BE CHARGED.

COUNTRY /STATE CROSS BORDER TRAVEL: CROSS BORDER TRAVEL IS ALLOWED BUT IS STRICTLY ON A REQUEST SERVICE AND AVAIL-ABLE FOR THE COUNTRIES LISTED BELOW ONLY.TAX INCLUDED.

COUNTRY COST PER DAY
FINLAND SEK 100
NORWAY SEK 100
DENMARK SEK 100

*Kilometer policy is not affected. Other locations are forbidden.

TAX RATE: 25% included in the rental price.

METHOD OF PAYMENT

ACCEPTED FOR DEPOSIT: AMERICAN EXPRESS, MASTER CARD, VISA (not debit)
ACCEPTED FOR PAYMENT: AMERICAN EXPRESS, MASTER CARD, VISA (not debit)
A DEPOSIT AMOUNT OF EXCESS WILL BE HELD AGAINST YOUR CARD(S) FOR THE PERIOD OF THE BOOKING.
CREDIT CARD(S) MUST BE IN THE NAME OF THE MAIN DRIVER.
MAKE SURE YOU HAVE A LARGE ENOUGH LIMIT TO COVER THE EXCESS.
IN THE EVENT THAT YOU FAIL TO PRESENT A VALID CREDIT CARD OR LACK OF SUFFICIENT FUNDS AVAILABLE ON THE CREDIT CARD, CAR RENTAL AGENT MAY REFUSE TO RELEASE THE VEHICLE. IN THESE INSTANCES, NO FUNDS PAID WILL BE REIMBURSED.

FORM(S) OF ID

TWO FORMS OF PHOTOGRAPHIC ID ( i.e. passport and Driver`s licence)

VEHICLE GROUP/MODEL:

OUR VEHICLES ARE CLASSIFIED INTO GROUPS FOR CLARITY OF BOOKING. THE GROUP IS INDICATED IN THE BOTTOM RIGHT OF THE VEHICLE IMAGE AND THE DESCRIPTION AT THE TOP LEFT.THE GROUP WILL PRINT ON YOUR RESERVATION.

RESERVATIONS ARE CONFIRMED FOR A GROUP AND NOT A PARTICULAR MODEL UNLESS SHOWN OTHERWISE. WE REGRET WE ARE UNABLE TO GUARANTEE A PARTICULAR MAKE/MODEL OR FUEL TYPE OF VEHICLE UNLESS A GUARANTEED MODEL GROUP HAS BEEN BOOKED. THE VEHICLE SHOWN ON ANY DOCUMENTATION IS FOR GUIDANCE ONLY AND MAY BE SUBSTITUTED WITH AN ALTERNATIVE, SIMILAR OR UPGRADED VEHICLE AT OUR DISCRETION.

VEHICLE CONDITION

VEHICLES MUST BE RETURNED TO THE LOCATION/DROP OFF POINT IN THE SAME CONDITION AS WHEN IT WAS PICKED UP/DELIVERED. NORMAL WEAR AND TEAR IS ACCEPTABLE HOWEVER EXCESSIVE STAINING/DAMAGE (INTERNAL AND EXTERNAL) WILL BE CHARGED FOR AT OUR VALET RATES (FOR CLEANING) AND AT THE PREVAILING RATE FOR DAMAGE REPAIR. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ENSURE THAT THE VEHICLE IS THOROUGHLY CHECKED PRIOR TO TAKING CUSTODY OF THE VEHICLE.
WHILST IN CHARGE OF THE VEHICLE THE CLIENT ACCEPTS RESPONSIBILITY FOR MAINTAINING THE ROAD-WORTHINESS OF THE VEHICLE AND AGREES TO TAKE REMEDIAL ACTION TO AVOID UNNECESSARY COST/DAMAGE. THIS WILL INCLUDE MAINTAINING OIL LEVELS, TIRE PRESSURES AND OTHER COMMONSENSE ACTIONS TO MAINTAIN VEHICLE.
ANY DAMAGE CAUSED TO THE VEHICLE, IF RETURNED OUT OF HOURS IS THE RESPONSIBILITY OF THE HIRER UNTIL OUR STAFFS HAVE CHECKED IN THE VEHICLE.

VALETING / ANIMALS IN VEHICLES

RENTA WRECK OPERATES A NO SMOKING POLICY FOR ALL VEHICLES. IF YOU HAVE SMOKED OR ALLOWED SMOKING WITHIN VEHICLE, CHARGES WILL APPLY. A VALETING FEE WILL BE SURCHARGED TO RECTIFY ANY SOILING DUE TO CIGARETTE /OR CIGAR/ SMOKE/ASH IN THE MINIMUM AMOUNT OF SEK 3000 INCL. TAX.

WE REQUEST NO ANIMALS BE TRANSPORTED IN OUR VEHICLE UNLESS CONTAINED. A VALETING FEE MAY BE APPLIED TO RECTIFY ANY SOILING DUE TO ANIMAL TRANSPORTATION. THE MINIMUM FEE WILL BE AT LEAST SEK 1500 INCL. TAX WILL APPLY.

IN THE EVENT THAT A VEHICLE IS RETURNED IN A UNCLEAN CONDITION (INTERNALLY OR EXTERNALLY) AND REQUIRES MORE THAN OUR STANDARD CLEAN, A VALETING CHARGE OF SEK 1500 INCL. TAX WILL APPLY.

OPENING HOURS

PLEASE CHECK WWW.RENT-A-WRECK.SE FOR OUR APPLICABLE OPENING HOURS AT YOUR TIME OF RENTAL/ARRIVAL/DEPARTURE (PICK UP, RETURN,ETC.)
PLEASE ALWAYS CHECK BEFORE, LOCATION MAY BE CLOSED FOR PICKUPS AND RETURNS ON COUNTRY`S OR LOCAL PUBLIC HOLIDAYS.

OUT OF HOURS COLLECTION AND DROP OFF

IF AN OUT OF HOURS SERVICE IS AVAILABLE, THERE WILL BE A CHARGE OF SEK 1500 INCL. TAX PAYABLE ON COLLECTION. OUT OF HOURS REQUESTS ARE TREATED AS ON REQUEST AND CAN NOT BE GUARANTEED.
COLLECTIONS OR RETURNS AFTER MIDNIGHT WILL ATTRACT A HIGHER FEE OR MAY BE NOT AVAILABLE.

DELAYED COLLECTIONS

IN THE EVENT THAT A CUSTOMER EXPERIENCES FLIGHT DELAYS, THE CUSTOMER WILL NOT BE CHARGED AN OUT OF HOURS SURCHARGE WITHIN 1 HOUR OF THE INTENDED ARRIVAL TIME IF A FLIGHT NUMBER IS PROVIDED.IF NO FLIGHT NUMBER IS PROVIDED THEN THE LOCATION MAY CLOSE WITHOUT NOTICE.
NO REFUNDS WILL BE GIVEN FOR RENTALS ENDED EARLY, LATE COLLECTIONS, NO SHOWS OR CANCELLATIONS MADE AFTER THE RENTAL START DATE, EVEN IF CANCELLATION PROTECTION IS TAKEN.

RENTAL EXTENSIONS

PLEASE NOTE THAT IT MAY NOT ALWAYS BE POSSIBLE TO EXTEND THE HIRE. WHEN THE RENTAL BRANCH AGREES TO EX-TEND THE HIRE, THE RENTAL WILL BE CHARGED AT THE PREVAILING RATE WHICH MAY BE HIGHER OR LOWER THAN THE ORIGINAL BOOKING RATE.

NON-AUTHORIZED RENTAL EXTENSION

SEK 5000 TAX INCLUDED PENALTY ABOVE THE RENTAL CHARGE WILL APPLY AND THE DRIVER WILL BE BLACKLISTED (DECLINED FOR FUTURE BOOKINGS).

EARLY RETURNS/UNUSED RENTAL DAYS

NO REFUNDS (PARTIAL OR FULL) WILL BE GIVEN FOR RENTALS ENDED EARLY, LATE COLLECTIONS, NO SHOWS OR CANCELLATIONS MADE AFTER THE RENTAL START DATE.

LOST KEYS

RENTA WRECK WILL CHARGE IF KEYS ARE LOST OR DAMAGED.PLEASE NOT THAT IF A VEHICLE IS STOLEN AND KEYS ARE NOT RETURNED TO THE RENTAL LOCATIONS , THE HIRER WILL BE DEEMED NEGLIGENT.LOST KEYS ARE DEEMED AS NEGLIGENCE AND ARE NOT COVERED UNDER THE INSURANCE EXCESS LIMITATION OR RISK REDUCTION PACKAGES.DRIVERS WILL BE LIABLE FOR ALL COSTS RELATING TO RECOVERY, LOSS OF USE AND REPAIR. THIS LIST IS NOT EXHAUSTIVE.
FINES, PENALTIES AND ADMINISTRATION CHARGES
IT IS THE RESPONSIBILITY OF EACH HIRER TO COVER THE COST OF ANY PARKING FINES AND TRAFFIC VIOLATIONS. WHEN FINES OR TRAFFIC VIOLATIONS OCCUR AND A RENTA WRECK LOCATION IS INVOLVED IN ADMINISTERING THE CHARGE THAN AN ADMINISTRATION FEE OF SEK 400 TAX INCLUDED WILL BE CHARGED TO THE CUSTOMER.

LATE RETURNS

A VEHICLE IS HIRED FOR A CONTRACTED PERIOD AS DETAILED ON THE RENTAL AGREEMENT.THERE IS A GRACE PERIOD OF 2 HOURS AT THE END OF A HIRE AFTER WHICH AN EXTRA DAYS HIRE WILL AUTOMATICALLY FALL DUE.
AFTER THE GRACE PERIOD, RENTA WRECK WILL CLASS THE BOOKING AS LATE BACK AND ADDITIONALLY CHARGES WILL FALL DUE. THE PREVAILING DAILY RATE WILLY APPLY AND WILL INCLUDE ANY BILLABLE OPTIONAL EXTRAS SUCH AS BABY SEATS, ADDITIONAL DRIVERS OR DAMAGED WAIVERS. THE CHARGE WILL BE APPLIED TO THE CARD USED FOR SECURITY AT THE START OF THE HIRE.

PREPAID RENTALS

PREPAID RENTALS ARE ALLOWED.

AMENDMENTS

RESERVATION AMENDMENTS MUST BE REQUESTED IN WRITING AT LEAST 24 HOURS PRIOR TO THE START OF YOUR RENTAL. PLEASE NOT THAT TELEPHONE AMENDMENTS WILL NOT BE ACCEPTED. AN AMENDMENT REQUEST IS NOT ASSURED AND AMENDMENTS WILL BE TREATED AS A NEW BOOKING.

VEHICLE TRACKERS

SOME OF OUR VEHICLES CONTAIN TRACKING DEVICES WHICH WILL BE USED IN ACCORDANCE WITH OUR DATA PROTECTION POLICY.

NO SHOW FEE

ONE RENTAL DAY PER ALL CAR GROUPS WILL BE CHARGED IF RESERVATION NOT CANCELLED 24 HOURS AHEAD. HOWEVER, THE CHARGE WILL NOT BE MADE IF CLIENTS SHOWS UP IN 6 HOURS FRAME AFTER THE PICK-UP TIME.
IF A CUSTOMER ARRIVES AFTER THIS TIME THEN A VEHICLE IS NOT ASSURED. WE WILL DO EVERYTHING POSSIBLE TO PRO-VIDE A VEHICLE. THIS MAY INCLUDE OFFERING A DIFFICULT VEHICLE AND RATES MAY BE DIFFERENT TO THE ORIGINAL BOOKING.
FLIGHT NUMBERS PROVIDED ARE FOR INFORMATIONAL PURPOSES ONLY. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO INFORM THE LOCATIONS OF ANY DELAYS.

COMPLAINTS

ALL COMPLAINTS SHOULD BE MADE IN WRITING EITHER THROUGH OUR ONLINE CONTACT FORM FOUND ON OUR CONTACT US PAGE OR VIA EMAIL TO ARLANDA@RENTAWRECK.SE WITHIN 30 DAYS FROM THE LAST DAY OF YOUR RENTAL. WHILST WE DO TRY TO RESOLVE ALL CASES BROUGHT TO OUR ATTENTION, THOSE RAISED AFTER THIS PERIOD MAY NOT BE CONSIDERED. IF AT ANY POINT DURING THE INVESTIGATION PROCESS COMMUNICATION CEASES FOR A PERIOD OF MORE THAN 30 DAYS, THE CASE WILL BE CONSIDERED CLOSED AND NO FURTHER ACTION WILL BE TAKEN.

CANCELLATION ADMINISTRATION CHARGE

FOR PAY ON ARRIVAL RESERVATIONS MADE ONLINE, THE NO-SHOW/CANCELLATION FEE WILL EQUAL THE PRE-PAID AMOUNT AND NO REFUND WILL BE DUE. ALL PREPAID RESERVATIONS WILL BE SUBJECT TO A MINIMUM CANCELLATION FEE OF SEK 150.

THE REFUND AMOUNT FOR CANCELLATIONS WILL BE CALCULATED IN LINE WITH THE BELOW:

CANCELLATION NOTIFICATION SENT 7 OR MORE DAYS BEFORE THE START DATE: THE PREPAID AMOUNT WILL BE REFUNDED MINUS A SEK 150 ADMIN FEE.
CANCELLATION NOTIFICATION SENT 3-6 DAYS BEFORE THE START DATE: 50% OF THE PREPAID AMOUNT WILL BE REFUNDED.
CANCELLATION NOTIFICATION SENT 2 DAYS BEFORE THE START DATE: 25% OF THE PREPAID AMOUNT WILL BE REFUNDED.
CANCELLATION NOTIFICATION SENT 0-1 DAYS BEFORE THE START DATE: NO REFUND DUE.
FOR ANY BOOKINGS WHERE THE PREPAID AMOUNT IS LESS THAN SEK 150, THERE WILL NO BE REFUND DUE REGARDLESS OF WHEN THE CANCELLATION REQUEST WAS MADE.
THE NOTICE PERIOD IS BASED ON A DAY BEING A 24 HOUR PERIOD, UP TO THE START TIME, NOT A CALENDAR DAY.

GENERAL TERMS

ALL BOOKINGS ARE SUBJECT TO OUR TERMS AND CONDITIONS.
RENTA WRECK CAN NOT ACCEPT LIABILITY FOR ANY CHARGES INCURRED ON DOCUMENTATION SIGNED FOR AND ACCEPTED LOCALLY. RENTA WRECK WILL NOT BE HELD RESPONSIBLE FOR ANYONE DRIVING UNDER THE INFLUENCE OF ALCOHOL OR DRUGS CAUSING WILFUL DAMAGE, OFF ROAD DRIVING OR DRIVING WITHOUT DUE CARE AND ATTENTION. THE CUSTOMER WILL ACCEPT RESPONSIBILITY IN RESPECT OF SUCH CLAIMS.THIS LIST IS NOT EXCLUSIVE.WHEN COMPREHENSIVE INSURANCE IS TAKEN OUT IT IS TO PROVIDE THE CUSTOMER WITH ENTITLEMENT TO DRIVE AND COVERS THE VEHICLE IN THE EVENT OF AN ACCIDENT. IN THE CASE WHERE A CUSTOMER IS FOUND NEGLIGENT RENTA WRECK RESERVE THE RIGHT TO PURSE THE CUSTOMER FOR THE RECOVERY OF ALL LOSSES INCURRED. TERMS AND CONDITIONS ISSUED JUNE 2019 AND MAY BE SUBJECT TO CHANGE AT ANY TIME.

I/we hereby declare that the vehicle has been hired for the term and on the conditions stipulated in the present Agreement and hereby sign for the vehicle received. The undersigned Hirer/Cardholder shall be personally liable for the conditions stipulated in the above, including contractual payment of rental.

Stockholm, date         /                          Hirer: ____________________    Cardholder: ____________________

LOGISTIKCENTER I ARLANDASTAD, TURBINGATAN 1, 195 60 ARLANDASTAD

Tel: +46 8 12 87 98 00

e-mail arlanda@rentawreck.se

Companynr. 559072-1659 Bankaccountnr. 5392 10 459 24

Question? Give us a call at +46 8 12 87 98 00

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